Refund policy

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be in the original packaging, where applicable.
  • Include all accessories, tags, manuals, or other items that came with the order.
  • Not show signs of damage, misuse, washing, alteration, or wear.

2. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

  • Products that have been used, damaged, or altered by the customer.
  • Products without their original packaging or accessories.
  • Clearance or final-sale items, where specifically stated.
  • Products that are otherwise marked as non-returnable on the product page.

3. Wrong or Damaged Products

If you receive a wrong, defective, or damaged product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photos/videos of the product.
  • Photos of the packaging, if the package was damaged.

After reviewing your request, we may offer a replacement, exchange, or refund depending on the circumstances.

4. Return Shipping

If the return is due to receiving a wrong, defective, or damaged product, we will cover the applicable return shipping cost.

For returns due to change of mind, incorrect size, or other customer preference, the customer may be responsible for return shipping costs.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within 5–10 business days after approval.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds may be processed through an available bank transfer or another mutually agreed payment method.

6. Exchanges

If you would like to exchange an eligible product, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

7. How to Request a Return

To request a return or refund, please contact our customer support team with:

Order Number: [Your Order Number]
Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]

Please include a brief explanation of the reason for your return and, where applicable, photographs or videos of the product.

8. Return Approval

All returns must be approved by our customer support team before the product is sent back.

Please do not ship an item back without contacting us first. Unauthorized returns may not be accepted.

9. Refund Deductions

Where applicable, the original delivery charges may be non-refundable. Any applicable return shipping charges or other deductions will be communicated to you before the refund is processed.

10. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.